Made-To-Order
Definition
Example: An item (like a t-shirt or a hoodie) is printed or produced only after the customer places the order with their chosen size and color. The item isn’t pre-made stocked in our warehouse waiting to be shipped. It’s created once the order is received.
We operate from 2 different fulfillment locations.
Clothing's labeled "made-to-order" may vary from either our U.S or Overseas fulfillment location, due to some sizes, colors, materials being kept at 1 of the 2 locations.
If multiple made-to-order items are purchased together that are fulfilled from both our fulfillment locations (U.S and Overseas) you will be charged Domestic and International shipping. It will be combined at checkout. Domestic and International orders have their own estimated shipping time when purchased together. Be sure to check the tracking numbers and product page for each locations estimated arrival time.
Processing time for both Overseas and U.S made-to-order fulfillment is 3-5 business days.
Made-To-Order FAQ
What does “made-to-order” mean?
“Made-to-order” items are items only made when an order is placed for the item selected. This ensures a unique, fresh personalized product tailored to your selection.
Whats the difference between ready-made & made-to-order items
- Standard orders are already stocked in inventory waiting for orders to be placed.
- Made-to-order items are not held in inventory. They are not manufactured until the order is placed for selected made-to-order item.
How much is shipping for made-to-order items?
Shipping costs for made-to-order items (flat rates)
- $7-$10 for U.S fulfilled items.
- $15-$17 for Overseas fulfilled items.
How long does it take to receive made-to-order items?
U.S fulfillment: 3-10 business days
Overseas fulfillment:7-21 business days
Processing time for Made-To-Order: 3-5 business days
Does each made-to-order item have its own individual shipping rate?
No. If you buy 2 or more items being fulfilled from the U.S it uses one flat rate for all. Same goes for the overseas fulfillment location.
Why is my shipping high when placing an order on made-to-order items?
High shipping cost means you have 2 or more different items that are being fulfilled from both Forbidden Wingz fulfillment locations U.S & Overseas.
(example: You see a shipping charge for $22 at checkout.)
One item has a shipping rate of $7 and the other item has a shipping rate of $15. The $7 dollar shipping rate is the item that uses the U.S fulfillment location shipping rate (low rate because its fulfilled and shipped domestically). The $15 shipping rate is the item that uses the Overseas fulfillment location shipping rate (more because its fulfilled and shipped from overseas). When both shipping rates are combined together at check out your total shipping cost is $22. You'll see "Economy" as your shipping rate.
**Be sure to view product description to know where the made-to-order item you selected is being fulfilled from**
How long does it take to create made-to-order items?
Processing times vary depending on the product and complexity of the order. Typically, it takes 2-3 days. Estimated processing times are listed on each product page.
Can I cancel my order after it’s placed?
Made-to-order items are produced the moment we get your order. Cancellations can only be made within 24hrs of placing the order. Contact immediately if you need assistance.
Do you accept returns or refunds for made-to-order items?
Made-to-order products are made right away, they are non-returnable and non-refundable. However, if there’s a defect or issue with your order, please contact within 24hrs of delivery for assistance.
What happens if I receive a defective or incorrect made-to-order item?
If you receive a defective or incorrect item, contact within 24hrs of delivery. Provide photos and details of the issue, and we’ll arrange for a replacement or solution.
What happens if my made-to-order item doesn’t arrive on time?
Delays may occur due to production times or unforeseen shipping issues. If your item doesn’t arrive within the estimated timeframe, contact we’ll investigate immediately.
Why sell made-to-order items?
Made-to-order items are helpful. It allows to save on manufacturing costs. Make what you're going to sell.
Do I receive 2 different tracking numbers if I place an order from both fulfillment centers?
Yes, if you place an order that use both our fulfillments U.S and Overseas. You'll receive separate tracking numbers for each item. One from the U.S fulfillment and one from the Overseas fulfillment.
Shipping?
See shipping information here